Process management as a basis for improving the activities of the river port

Abstract

The relevance of the study is related to the assessment of the benefits of implementing an organization's quality management system based on the use of a process approach. The study considers the stages of process management - planning, provision, implementation, improvement. The article presents the results of the analysis of the requirements of standards in the field of quality management in terms of the implementation of the process approach, systematizes data on the elements of the process approach and their parameters, shows the features of documenting the process, identifies the main directions for improving the management system, taking into account the requirements of individual standards. On the example of a river port, the main theoretical aspects of introducing a process approach into the activities of a water transport organization are evaluated. It also offers practical ways to develop individual elements of the quality management system of the river port. The results of the study allow us to conclude that it is possible to improve activities and ensure the growth of consumer satisfaction on the basis of continuous total management of a set of interrelated processes of the river port.